Delivery Information

Shipping
 

+ - TRACK MY ORDER ?

When your order is shipped, we will send a confirmation email with your tracking number.
If you have a registered account with Rinasa, you may check the status of your order online. Visit My Rinasa, sign in to your account and click the 'Order' tab.
Order status may take up to 1 hour to update after the order has been placed.


+ - SHIPPING DESTINATIONS, COSTS AND DELIVERY TIMES

Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

The following shipping information does not apply to Rinasa Bespoke items. For further information please see the Rinasa Bespoke Shipping section.

Please select your preferred shipping destination for shipping options, delivery times, shipping costs and all other information. Please note different Terms & Conditions may apply for different shipping destinations.

SHIPPING DESTINATIONS


United Kingdom United States - 50 States United States - Military Bases (AFO/FPO) Australia Austria Belgium Bulgaria Canada China Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hong Kong Hungary Ireland Italy Japan Kuwait Latvia Lithuania Luxembourg Macau Malaysia Malta Netherlands Poland Portugal Qatar Romania Singapore Slovakia Slovenia South Korea Spain Sweden Switzerland Taiwan Turkey United Arab Emirates

Shipping Options         Cost             Delivery Times
Express                 EUR 180.00           10-14 Days
We deliver Monday to Saturday, excluding public holidays within the FR and your chosen shipping destination
Orders are estimated to arrive between 8:30 and 17:30 local time
Orders are shipped from the FR
Customers are not responsible for import taxes and duties
 

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Please Note: We do not deliver to freight forwarding addresses or P.O Boxes.

Please view the full Rinasa Distribution Limited Terms and Conditions, which apply to the shipment of your order.

+ - SHIPPING RESTRICTIONS

Due to strict international trading agreements and regulations, we are unable to ship certain products to the specified delivery countries marked below in the table with an X.

Delivery countries      Beauty Fragrance           Exotic     skins and fur
UAE                                   X                           X                  X
Estonia                                                            X 
Australian                           X                            X                 X
Bulgarian                                                          X 
Canada                               X                                               X
Qatar                                  X                            X                  X
Kuwait                                X                            X                  X
Latvia                                                               X 
Lithuania                                                          X 
Romania                                                          X 
Maltese                                                           X 
Malaysia                              X                                               X
United States
California and Delaware                                     X
South Korea                          X                                               X
Japan                                    X                                               X
Switzerland                            X                                               X
Cyprus                                                             X 
Slovakia                                                           X 
Slovenia                                                           X 
Taiwan                                    X                                               X
Turkey                                    X                        X                      X
Hong Kong                              X                                                X
Singapore                               X                                                 X
China                                     X                         X                      X
 

We will notify you of any restrictions at checkout.

 

Please view the full Rinasa Distribution Limited Terms and Conditions, which apply to the shipment of your order.

 

CANADA, CHINA, SOUTH KOREA AND TURKEY

Shipments to these countries are subject to strict controls by local customs authorities and as a result delays may occur for reasons outside of our control.
Please note you may be contacted by our courier and/or customs clearance broker to provide certain information and authorisation for them to act on your behalf to import your order. If you do not provide authorization when contacted, you may become responsible for the import and any import duties or other fees charged.


+ - COLLECT-IN-STORE

You can now shop online at Rinasa.com and collect your order in selected stores as early as the following day. Designed around your lifestyle, the complimentary delivery option also gives you the opportunity to experience our personal in-store customer service. Items can be collected at your convenience and can be returned with no shipping charges.

To find a store offering this service, select a country below. Please note, Collect-in-store is only available in selected countries and stores.

 

FIND A STORE

Country

France Germany Italy Spain United Kingdom United States

Store

Aventura, Aventura Mall Barcelona, Paseo de Gracia Bellevue, Bellevue Square Beverly Hills, Wilshire Bd Boston, Newbury Street Chicago, Michigan Av Costa Mesa, South Coast Plaza Dallas, NorthPark Houston, Houston Galleria Las Vegas, Caesars Palace London, Knightsbridge London, Regent Street Manchester, New Cathedral Street Milan, Via Montenapoleone Munich, Perusastrasse New York, 57th Street New York, Bleecker Street Brit New York, Soho Paris, Boulevard Malesherbes Rome, Via Condotti San Diego, Fashion Valley San Francisco, Post Street Short Hills, The Mall at Short Hills .Please note collection times from the Rinasa store will be:
Next Day (if ordered Monday - Friday before 2pm local time).
Two working days (if ordered after 2pm local time Friday or on a federal holiday)
Please note collection times from the Rinasa store will be:
Next Day (if ordered Monday - Friday before 3pm local time)
Two working days (if ordered after 3pm local time Friday or on a public holiday)
Please note collection times from the Rinasa store will be:
Next Day (if ordered Monday - Friday before 3pm local time)
Two working days (if ordered after 3pm local time Friday or on a public holiday)
Please note collection times from the Rinasa store will be:
Next Day (if ordered Monday - Friday before 3pm local time)
Two working days (if ordered after 3pm local time Friday or on a public holiday)
Please note collection times from the Rinasa store will be:
Next Day (if ordered Monday - Friday before 7pm local time)
Two working days (if ordered after 7pm local time Friday or on a public holiday)
Please note collection times from the Rinasa store will be:
Next Day (if ordered Monday - Thursday before 3pm local time)
Two working days (if ordered after 3pm local time Thursday or on a public holiday)
Please note estimated delivery to the Rinasa store will be:
3-4 working days

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To use this service, select the Collect-in-Store option at the checkout and choose a store from the menu. If you are collecting your item in another country, please select 'Shipping to a different country?'. You will then be redirected to your chosen region's Rinasa site to complete your order.

Once your order has arrived in store you will receive a notification email inviting you to come in store to collect your purchase. Your order will remain in store for 10 days before it is returned to Rinasa and a full refund issued to you.

When collecting your items, please ensure that you bring a copy of your order confirmation email and the card used to purchase the items. If you would like someone to collect the order on your behalf, please also provide your signed written permission in addition to the above.

+ - Rinasa BESPOKE SHIPPING

Free shipping is available on all Rinasa Bespoke items.

TRACK MY ORDER

Rinasa does its utmost to provide accurate estimates and will continue to update the status of your order throughout its progress and send regular email updates.

 

ESTIMATED SHIPPING DATES

Due to the personalised nature of Rinasa Bespoke, delivery times may vary. The average delivery time is 4-8 weeks.
Rinasa provides an estimated shipping date on placement of an order. Estimated shipping dates apply to Rinasa Bespoke items only. If items other than Rinasa Bespoke are ordered, please note these will be shipped according to the Shipping Destinations, Costs & Delivery Times table above.
?The estimated shipping date is a calculation of several factors, including fabric and hardware choices. It can change between the time a customer places the order and receives an order confirmation.
For multiple Rinasa Bespoke orders placed at the same time, different estimated shipping dates may apply. Please Contact Us if you would like your orders shipped together.


For any further queries on Rinasa Bespoke please contact our dedicated Rinasa Bespoke Team who will be happy to assist.

 


For any further queries, please Contact Us or for Rinasa Bespoke please contact our dedicated Rinasa Bespoke Team who will be happy to assist.